Tenancy Training – Level 2b – Communication

You must first complete Tenancy Training – Level 1b – Communication before taking this course.

Welcome to the Tenants' Union of Tasmania online training program Level 2B, providing a basic understanding of  legal interviewing and the face to face communication skills required to volunteer in the drop service. Each lesson explores a different aspect and includes a slide show or video and a case study to analyse.

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Lessons

Lesson 2 – The basics of legal interviewing

  Before confiding personal matters, clients need to feel you are credible and that you can be trusted ethically and that you are really listening and available as a helper. Good communication skills help foster the client’s trust in you and the advising relationship and your behaviour will persuade each client whether to trust you […]

Lesson 3 – Assertiveness

  The process of communicating assertively can vary on the situation and the thoughts you are trying to convey. Assertiveness can help improve communication skills and the respect you show for other people including clients can lead to others respecting you more. This lesson covers the concept of assertiveness and some techniques that can be […]