Tenancy Training – Level 1b – Communication

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Lesson Five: 10 Ways to Have a Better Conversation

Complexity: Hard

When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation. In this insightful talk, she shares 10 useful rules for having better conversations.