When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation. In this insightful talk, she shares 10 useful rules for having better conversations.

This lesson will provide an introduction to Workplace Heath and Safety, Community Legal Centres, an overview of The Tenants’ Union of Tasmania, who the services are for, the limitations of the service, conflict of interest policy, referrals and other services we work with.

This lesson will provide an overview of the communication skills required to perform the role of telephone advice worker. Concepts covered include active listening techniques, effective questioning and giving advice to tenants.

This lesson will further develop the communication skills required to work on the telephone advice service. Topics include establishing caller needs, providing information, managing difficult calls, self care and referrals.

In our louder and louder world, says sound expert Julian Treasure, “We are losing our listening.” In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening — to other people and the world around you.